REFUNDS
Refund Requests – Modelane Long Table
We Hear You. We Are Committed to Refunding Every Guest.
The decision to place the Modelane Long Table on hold was not taken lightly. With over 70% of guests cancelling or requesting refunds, it became clear that we could not deliver the event as promised.
Our first priority now is to ensure that every single guest is refunded in full.
Important Notes
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Refunds will only be processed if proof of payment is attached.
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Refunds will be made directly to the bank account provided by the guest.
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Refunds will be processed in batches to ensure accuracy and fairness.
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Please note that this process may take time and could continue in the months ahead as we carefully work through all requests.
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We sincerely appreciate your patience and understanding during this period.
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Please allow some time for processing and for the funds to reflect in your account.
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For any questions or concerns, contact our dedicated refunds email: refunds@modelane.co.za
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Our Commitment
We understand the disappointment this pause has caused. While we cannot change the circumstances, we are fully committed to ensuring that every guest is treated fairly and refunded in full.
This is not goodbye. The Modelane Long Table will return, reimagined, and we look forward to welcoming you again in the future.
With gratitude,
The Modelane Long Table Team